How large is Gold Phoenix?
What is GP’s Privacy Policy?
What happens if I have a problem?
What is your company’s the lead time?
How do you keep your prices low?
How can I know Gold Phoenix is dependable?
How GP control the quality?
How to reduce the cost of printed circuit board?
Why there is a setup fee?
What kind files your company needed to make PCB?
What is V score Vs Tab-routing
Do you charge extra fee for different color of solder mask such as blue, red, yellow, black?
When should I have my boards electrically tested?
Does GP bevel gold fingers?
What does CNC Rout points mean?
Are you MIL SPEC 55110 approved?
To what acceptability standards do you build?
What if I need to cancel my order?
Where should I send my files to get a quote or place an order?
Will you allow me to put several part numbers together and run as one printed circuit board order?
What happens if UPS, FedEX, or DHL is late in delivering my order?
Who is responsible for import fees and custom charges my orders?
How do you define your turn times and cut off times?
If I receive a price using the online quote matrix, does that guarantee price; turn times and quantities?
Will RoHS Lead-Free Custom Spec Boards be marked with lead-free symbol?
What is the specification of the material GP use to make PCBs?
How can I pay GP?
How can I get terms from GP?
How can I get a quote for PCB Assembly?
Do your company source all components in China?
Why GP source most of the ICs from digikey or mouser?
Can I supply the components?
What is the advantage to let GP source the parts for me?
What need we complete your PCB order?
Does GP offer any coating after assembly?
1. How large is Gold Phoenix?
In 2011, gold phoenix has more than 300 employees in China, our sales volume is around 1Million dollars/month. We are one of the biggest customers of FEDEX and DHL.
2. What is GP’s Privacy Policy?
At GP we recognize that privacy is of utmost importance, and we do not sell or rent any individual personal information to any third party.
3. What happens if I have a problem?
We are committed to your satisfaction and we ask that you contact your salesperson immediately if you have a problem of any kind. You can file a complaint on our website; the case will be closed only when you are 100% happy. Also, we would like to hear any suggestions you may have for improvements. You can also check our warranty at http://www.goldphoenixpcb.com/html/qca/warranty/index.html.
4. What is your company’s the lead time?
For prototype orders 2 layers we can do 8 hours, 1 day return and 3 days return or 5-7 days return (standard time). 4-8 layers 6 days; 10-12 layers 12 days. Production orders around 10-12days
The price info is listed on
http://www.goldphoenixpcb.com/singlepage.php?tg=specialprice
5. How do you keep your prices low?
We keep our prices low by constantly implementing more efficient manufacturing processes, developing systems that allow us to quickly change setups, maintaining partnerships with suppliers, and conservatively managing our business. Also the our factory is located in China, the labour cost is low in China.
6. How can I know Gold Phoenix is dependable?
You can use Google to search our company, we are very popular PCB house online. You can also check http://myworld.ebay.com/tigeryesh. We sell PCB boards on ebay for 3-4 years, our feedback is 100%!
7. How GP control the quality?
Please check “Quality Control System” at our home page.
1. How to reduce the cost of printed circuit board?
The PCB price is related with size, min clearance, min hole size, and number of layers. If you just get the lowest price please design your board as simple as possible. For the standard spec of the PCB will be : 2 layers 0.062”, FR4 , 1oz, HAL, hole size>15mil, clearance>7mil, square shape, without slots. You can also get more info from our document “PCB Cost Cost Analysis of Printed Circuit Board”
2. Why there is a setup fee?
Setup fee is charged for one-time only. It is the photo fee used for etching the PCB. At high quantity there is no setup fee. We just charge unit price per board.
3. What kind files your company needed to make PCB?
We need Gerber files 274X files, and NC drill files to make PCB.
Bottom copper layer ; Top copper layers; Inner layer1( for multi-layers); Inner layer2 (for multi-layers); silkscreen top; silkscreen bottom (if you have); top solder mask and bot solder mask; Border layer( Layer used to define the shape of the board).
4. What is V score Vs Tab-routing?
V scoring is probably faster and easier but has limitations. It an only work with square shape, and V score line can only go from edge to edge. Once assembled the scored grooves can be sliced apart using what is sometimes called a pizza cutter type de-paneler or even snapped apart depending on design and how close the component lands are to the edge of the boards.
Tab routing can handle odd shapes but usually leaves nubs or small pieces of laminate on the edges that may need to be sanded off. Also, tab routing in high volumes takes a lot of time on the router and may drive your cost up.
If the vendor has scoring in house and the boards are square that would probably be the cheapest but if they have to send out for scoring that can drive up cost. Some tabs also have small holes drilled into them to help the breaking apart of the individual boards but again, this can drive up cost. If you use tab routing make sure you make the tabs big enough to be strong and make an array that can be handled but not so big that the boards cannot be broken apart.
5. Do you charge extra fee for different color of solder mask such as blue, red, yellow, black?
For high quantity there is no extra charge. For small orders cost extra USD20, you can check http://www.goldphoenixpcb.com/singlepage.php?tg=specialprice for more info.
6. When should I have my boards electrically tested?
GP give free testing for all boards more than 2 layers. We feel that Electrical Test is an essential component to the PCB's manufacturing process, however in rare instances customers may determine that the added expense is not justified in particular situations. It is only to accommodate these situations that we break out this process as an option.
-Our goal is to ship all boards with zero defects and Electrical Test is a critical part of this quality process. While Electrical Test will not eliminate the possibility of any defects being present on boards that you receive it will significantly reduce the likelihood.
-When Electrical Test is ordered gold phoenix will warranty the bare boards for defects in materials and workmanship for 90 days from date of shipment. We will replace or issue credit for any bare boards that are returned and confirmed by GP to be non-conforming to the order specifications and/or the applicable quality and acceptability standards. We will not accept liability for any cost in addition to the value of the bare boards including but not limited to components, labor, business interruptions and any other consequential damages or losses.
7.Does GP bevel gold fingers?
Yes. We do bevel gold fingers unless otherwise specified. We do NOT bevel solder fingers unless specified by customer.
8.What does CNC Rout points mean?
Each corner or "turn" on your pcb is a rout point - that is every time the router bit turns or stops. Each radius is three points. Count 8 for a circle and for each tab-routed pcb in an array configuration. More than 6 routing points will be consider as complex shape board by GP.
9. Are you MIL SPEC 55110 approved?
No. However, you can Prototype (Standard Spec) with us because we use the same materials, specifications, and processes. GP is UL approved, our UL code is lised on the home page.
10.To what acceptability standards do you build?
IPC-A-6011/6012 latest revision with inspection based on IPC-A-600 latest revision: Class 2 Prototypes (Standard Spec) and Class 2 Production (Custom Spec). We can also make boards need comply with IPC Class 3.
1. What if I need to cancel my order?
A prorated cancellation fee will be charged for cancelled orders depending on fabrication status at the time of cancellation. Please contact your Salesperson immediately and follow up with a e-mail to confirm and provide written record for any verbal cancellation.
2. Where should I send my files to get a quote or place an order?
3. Will you allow me to put several part numbers together and run as one printed circuit board order?
Yes, but there are rules. When the designs on the panel are different extra fees will be charged for multi-project panel. Regulations for multi-project panel are below:
*Panelization of the multi-project panel must be done at customer side. We do not offer service to panelize multi-project panel.
*We need 40mil clearance between the boards.
*We can also separate the multi-project panel if the number of different projects on the panel is less than 10, otherwise de-panelization must be done at customer side.
*If all designs on the panel are square and the same size, V score can be applied to the panel and number of project is 20.
*For multi-layers PCB we charge an extra fee for each design you added to the multi-project panel, 4 layers we charge $80/design, 6layers extra$100/design, 8layers extra $150/design. You can get the quote online at http://www.goldphoenixpcb.com/singlepage.php?tg=specialprice
*To order multi-project panel, customer must allow 15% fail rate for the small unite on the panel.
4.What happens if UPS, FedEX, or DHL is late in delivering my order?
We work very hard to make sure all your PCB orders get shipped on time. There are occasions, however, when the freight carriers have delays and/or make shipment errors. We regret when this happens but we cannot be responsible for delays by these carriers.
5.Who is responsible for import fees and custom charges my orders.
All customers are responsible for their own custom charges and import fees on all orders.
6. How do you define your turn times and cut off times?
The day order is processed and confirmed to customer is counted as Day 0. 1-day turn orders, for example, ship next business day. Same-Day orders ship same day if received and confirmed to customer EST 4:00PM. For example if you order the board Monday, one day turn means that we make the board Tuesday and ship on Wed. If you order 8 hours turn, then we will ship the order on Tuesday from China. FEDEX will need 3-4days to delivery the order. Since the PCB is made in China, so if you order the board on Thursday, 1day turn you can have the board following Tuesday, 8 hours turn you will have the board following Monday.
7. If I receive a price using the online quote matrix, does that guarantee price; turn times and quantities?
If an order is quoted online it is not guaranteed to be accepted by GP until it passes our engineering review and customer receivables account is in good standing.
8. Will RoHS Lead-Free Custom Spec Boards be marked with lead-free symbol?
RoHS compliant lead-free Custom Spec boards will be marked with a lead-free symbol if requested by customer. If not specifically indicated on fab drawing or requested in separate document, the lead free symbol will not be added. No symbols of any kind are added to protos other than the work order number for fabrication identification purposes.
We can also include a RoHS certificate with the RoHS board we made if customer required. The RoHS finishing we offer are Lead free HAL, ENG Gold, Immersion silver.
9.What is the specification of the material GP use to make PCBs.
We listed the date sheet of the material we use please down the files:
( FR4 Tg170, FR4 Tg140, VT901 TG250, Flex Board Material, Aluminum Material )
After you receive the quote from us you can:
Please send us a notice email, after you send the payment. We will send you a confirmation email after your order is processed.
2. How can I get terms from GP
We only consider give customer terms if you have work with us for more than 1 year, and continuous give us orders. The volume of the order should be at least USD5000/month.
1. How can I get a quote for PCB Assembly?
You can send us email to sales@goldphoenixpcb.biz, in the email please attached BOM, Gerber files, and tell us the QTY you need, you can also visit http://www.goldphoenixpcb.com/html/asmprice/SMT-Specials.html
2. Do your company source all components in China?
Most of our ICs and high value components are sourced local in North America form digikey or mouser. If you need us to source the components please send us BOM with digikey or mouser’s part number. We use the same price listed on digikey or mouser’s website as our cost, we charge customer handling fee and shipping cost to send the parts to China. The handling fee is min USD50 and shipping cost is min USD50 depending on the complexity of the BOM.
3. Why GP source most of the ICs from digikey or mouser?
The reason we buy the parts from digikey and mouser is that they 100% guarantee the quality of the components. If the components have quality problem we will end up loss a lot more money. We do source some components in China, like resistors and caps, and some ICs directly from manufacture in China for volume orders.
If you want find lowest part cost, then you should do the research and find the supplier you want, you can give your supplier’s contact info to GP, and we will buy the parts for you and bill you handling fee and shipping cost.
4. Can I supply the components?
Yes you can supply the parts. When you ship the parts to China please keep in mind the import tax. Please click “shipping instruction” for more info
5. What is the advantage to let GP source the parts for me?
There are two reasons to let GP source the parts
6. What need we complete your PCB order?
• Bill Of Materials-in Microsoft Excel format. Please highlight in red any components we will not be placing, or any parts that are not included in the kit. BOM should include: Part number, reference designator, description, and footprint (package). Like below:
• Gerbers 274X Files- Please send us all Gerber files generated by your CAD program, as if you were sending them for fabrication. At a least we need silkscreen, copper and solder paste layers for assembly.
• Assembly Drawings -Are not required for assembly, but they do help to ensure all special PCB Assembly instructions are carried out properly.
• Kit Requirements for Assembly:
Components - 5 extra minimum (or 5%, whichever is more) for discrete parts. We can place parts on cut tape of any length so there is no need to buy reels. For ICs, QFPs and BGAs we ask for 1 extra per order. • PCBs - Please have a silkscreen which indicates polarity and 1st-pin markings.
7. Does GP offer any coating after assembly?
Yes we can coating the board after assembly. The data sheet of the material we use is can be download .
Tel: 1-888-PCB-9518 or 1-888-722-9518 Email: sales@goldphoenixpcb.biz , goldphoenixtech@yahoo.ca
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